Legal

SOCO CLEAN CLEANING AND HYGIENE (PTY) LTD (registration number 2021/159219/07), trading as Local Crew, processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

In terms of sections 55 and 56 of POPIA, our designated Information Officer is Stallone Mhlanga, registered with the Information Regulator of South Africa under registration number 2026-067950. You can reach the Information Officer directly at officer@localcrew.co.za.

When a customer requests a quote we collect the job details, suburb and contact details needed to route that job to relevant Pros. Contact details are only released to a Pro once that Pro unlocks the lead with credits. We never sell personal information.

You may request access to, correction of, or deletion of your personal information at any time, or object to processing, by emailing our Information Officer at officer@localcrew.co.za from the email address on your account. You also have the right to lodge a complaint with the Information Regulator of South Africa.

SOCO CLEAN CLEANING AND HYGIENE (PTY) LTD (registration number 2021/159219/07), trading as Local Crew ("Local Crew", "we", "us"), is the data controller for personal information processed through this site. Our Information Officer is Stallone Mhlanga, contactable at officer@localcrew.co.za.

We collect account details (name, email, phone, business registration details), job requests, lead unlock history, credit transactions, support messages and usage/device data including IP address. We use this to create and operate accounts, deliver the marketplace, prevent fraud, provide support and improve the product. Our legal bases are performance of our contract with you, our legitimate interest in a secure and functional service, and your consent where required.

We share personal information with: hosting, email and analytics service providers; our designated third-party payment service provider, for payment processing, settlement and related services; professional advisers; and authorities where the law requires it. We do not sell personal information, and card details are never stored on our servers.

You may request access to, correction, deletion, restriction or portability of your personal information, object to processing, or withdraw consent, by emailing our Information Officer at officer@localcrew.co.za from your account address. You may also complain to the Information Regulator of South Africa. We apply appropriate technical and organisational security measures, including encryption in transit and access controls, and use essential cookies plus optional analytics cookies you can manage in your browser.

Data is retained for as long as your account is active and for the period required by South African tax and record-keeping law.

Local Crew is a lead marketplace operated by SOCO CLEAN CLEANING AND HYGIENE (PTY) LTD (registration number 2021/159219/07). We introduce customers to independent service providers; we do not perform the work and are not a party to the agreement between a customer and a Pro.

Pros purchase credits to unlock leads. A lead is sold to a maximum of five Pros. Credits are consumed at the moment of unlock.

You are contracting with SOCO CLEAN CLEANING AND HYGIENE (PTY) LTD. By continuing to use the service you agree to these terms, and you confirm you are of legal age or authorised to bind the business you represent.

You must not misuse the service: no unlawful use, fraud or spam, no infringement of intellectual property, and no interference with security (malware, probing, scraping). Local Crew retains ownership of the platform, its software and branding. The service is provided without a guarantee of uninterrupted or error-free operation.

Local Crew is the merchant of record for transactions conducted through the Platform, unless expressly stated otherwise at the time of purchase. Payments made through the Platform are processed by our designated third-party payment service provider. The payment service provider facilitates the processing and settlement of payments on behalf of Local Crew but does not become the seller or merchant of record for the transaction. By making a purchase through the Platform, you authorise Local Crew, and its designated payment service provider, to process the applicable payment using the payment method selected by you. All applicable charges, fees, credits, subscriptions and other amounts payable through the Platform are payable to Local Crew. Local Crew is responsible for applicable refunds, cancellations, credits and payment-related customer support in accordance with these Terms and our applicable refund policy. The name of the payment service provider may appear on your bank or card statement and may differ from the Local Crew trading name. Local Crew may change its payment service provider from time to time without amending the underlying terms of the transaction, provided that such change does not materially reduce your rights or protections under these Terms.

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated policy violations. Customers pay nothing to request a quote. Abuse, fake job requests or misrepresentation of qualifications may result in account suspension.

We offer a 30-day money-back guarantee on credit purchases. If you are not satisfied, you may request a refund of unused credits within 30 days of your order date. Refunds are processed by Local Crew in accordance with these Terms and our refund policy. Submit refund requests to support@localcrew.co.za.

Unused credits remain on your wallet and do not expire while your account is active.

Separately, a credit refund may be issued when a lead is materially invalid, for example a disconnected number, a duplicate of a lead you already unlocked, or a job outside the advertised trade or area. Submit a lead refund request within 7 days of unlocking the lead; approved lead refunds are returned as credits to your wallet.