Legal

Local Crew South Africa processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

When a customer requests a quote we collect the job details, suburb and contact details needed to route that job to relevant Pros. Contact details are only released to a Pro once that Pro unlocks the lead with credits.

You may request access to, correction of, or deletion of your personal information at any time by contacting us from the email address on your account.

We collect account details, job requests, lead unlock history and credit transactions. This data is used to operate the marketplace, prevent fraud and provide support.

We do not sell personal information. Payment details are handled by our payment provider and are never stored on our servers.

Data is retained for as long as your account is active and for the period required by South African tax and record-keeping law.

Local Crew SA is a lead marketplace. We introduce customers to independent service providers; we do not perform the work and are not a party to the agreement between a customer and a Pro.

Pros purchase credits to unlock leads. A lead is sold to a maximum of five Pros. Credits are consumed at the moment of unlock.

Customers pay nothing to request a quote. Abuse, fake job requests or misrepresentation of qualifications may result in account suspension.

Unused credits remain on your wallet and do not expire while your account is active.

A credit refund may be issued when a lead is materially invalid — for example a disconnected number, a duplicate of a lead you already unlocked, or a job outside the advertised trade or area.

Submit a refund request within 7 days of unlocking the lead. Approved refunds are returned as credits to your wallet.